We Really Do Complain Too Much

So I posted this on Twitter a few months ago:

Kinda funny, right? I mean, the brown box itself might have actually been less obvious than the doormat thrown over the top. I thought it was a silly picture to share. A few hours later there was a response:

It’s official, we have way overused Tweet-shaming. I didn’t even put @UPS in my tweet, so apparently they have some lowly intern who is required to sit at the computer and monitor tweets for any negative mention of UPS.

Really, is that what it has come to? Companies have to constantly patrol the Internet for irate (or even slightly amused) customers? Seems like a waste of resources when there are so many other ways to express dissatisfaction with a company, like those automated phone surveys that call five minutes after you pick up your car from an oil change or off-shore phone centers you can call to berate the underpaid employees who have no connection to your problem whatsoever.

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